George Cacioppo was able to minimize maintenance downtime while increasing all essential KPIs, such as problem resolution time, response time, and availability. Rather of depending on out-of-date data center infrastructures, George Cacioppo moved development to the cloud and created programs to boost employee acceptance of new services and technology. He also devised, produced, and deployed a slew of cutting-edge technologies aimed at boosting PlayStation Network performance. When the COVID-19 virus shocked the globe, Cacioppo's foresight put the PlayStation Network in the best possible position to handle the large increase in demand caused by stay-at-home orders. Cacioppo received the Sony Group Technology Award in 2021 for his outstanding leadership and creative ability.